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Children & Families First Delaware Telehealth

Telehealth involves the use of electronic communications to enable Children & Families First professionals to connect with individuals using interactive video and/or audio communications. Telehealth includes the practice of service delivery, assessment, consultation, treatment, referral to resources, education, and the transfer of service data. Electronic systems used will incorporate network and software security protocols to protect the confidentiality of consumer identification.

Expected Benefits

  • Service continuity.

  • Improved access to care.

  • Efficient assessment and management.

  • Obtaining expertise of a remote professional.


Possible Risks

As with any healthcare procedure, there may be potential risks associated with the use of telehealth. These risks include, but may not be limited to:

  • Delays in evaluation and treatment could occur due to deficiencies or failures of the equipment;

  • In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information;

  • In rare cases, a lack of access to complete healthcare records may result in adverse interactions or other judgmental errors;


Backup Plan in Case of Videoconferencing Failure

  • If you get disconnected from a telehealth visit, please restart the session.

  • If you are unable to reconnect within five minutes, please call me.

  • If I do not hear from you within ten minutes, you agree (unless you request otherwise) that I can call you on the phone number we have on file.

  • At this time, we will continue or reschedule your session.


Emergency Management for Telehealth Services

By providing consent for Telehealth Services, I agree that certain situations, including emergencies and crises, are inappropriate for audio- /video-/computer-based services.


If I am in crisis or in an emergency, I should immediately call 9-1-1 or seek help from a hospital or crisis help line at 1-800-969-4357.

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